Our cancellation policy for live in-person training is as follows:
Refunds less $50.00 administration fee are given for cancellations received in writing via email or fax to [email protected], no less than 21 days prior to the event. Refunds are not possible less than 21 days before the event, regardless of personal circumstances. Cancellation policy is final and not negotiable. Relationship Institute Australasia (RIA) regrets the difficult personal circumstances that prevent people attending including medical concerns and emergencies, severe weather or transport difficulty, however the logistics of event management prevents RIA from assuming responsibility for such difficulties.
Our cancellation policy for live online training is as follows:
Refunds less $50 administration fee and credit card fees are given for cancellations received in writing via email to [email protected] at least 2 week prior to the event. Cancellation policy is final and not negotiable. Cancellations outside this period will be dealt with on a case by case basis.
TRANSFER OF REGISTRATION TO ANOTHER EVENT
If transferring to another live event with 2 weeks or less notice, please note that a venue and hospitality fee for the new venue will be charged. This is generally $110 per day per participant. No refund will be provided if a cancellation is requested for the second event.
If transferring to another on-line event no refund will be provided if a cancellations is requested for the second event.
TRANSFER OF REGISTRATION TO ANOTHER PERSON
Registrations are transferable IN FULL to another person on notification in writing to RIA and no admin fees are charged for this service. Where a delegate can only attend for part of a training, transfer of the remainder of the registration to another person is NOT possible.
CANCELLATION OF AN EVENT BY RIA
RIA will contact you within 10 days of the event date on the rare occasion that we need to cancel an event. You will be offered the following options:
- A full refund of your paid registration fee.
- Transfer of your registration into another equivalent event on our calendar.
- A credit note for the full amount paid to be used at any future events.
If you are booking travel and accommodation to attend an RIA event we require that you check with our office regarding registration numbers to ensure the event will proceed. RIA undertakes no liability for cancellation of travel and accommodation costs and recommends taking travel insurance.